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Delhi Duty Free is a travel-retail destination operating duty-free stores at Delhi International Airport (Terminal 3). We sell curated international and Indian liquor, beauty and fragrance, confectionery, electronics, fashion and souvenir collections at airport-only duty-free pricing.

Our stores are inside the security-controlled zones of Delhi International Airport (Terminal 3), after immigration and security clearance. We operate counters in both the Departures concourse (after security) and the Arrivals hall (before customs). Both locations stock the full duty-free range and have dedicated pickup counters for online pre-orders.

Our airport stores operate 24 hours a day, 365 days a year, in line with airport operating hours. Online pre-orders can be placed any time on this site — your order is then prepared and held at the chosen pickup counter for your scheduled travel date.

Yes. Duty-free shopping is reserved for travellers with a valid international ticket. The duty-free zone sits inside the security-controlled airside area, so only ticketed passengers with a valid boarding pass or arrival proof can access the stores. Our online platform is designed for the same audience — you enter your flight details at checkout to confirm eligibility.

Shop & Collect lets you reserve duty-free items on our website before you fly. You browse, add to your cart, enter passport and flight details at checkout, and choose a pickup counter (Departures or Arrivals). On your travel day, walk up to the counter, show your boarding pass and order reference, and your sealed bag is handed over.

You can place a pre-order from 30 days up to 6 hours before your scheduled flight time. We recommend ordering at least 24 hours in advance to guarantee stock availability — extremely popular SKUs occasionally sell out closer to departure.

No. You can check out as a guest using your email and flight details. Creating a free account is optional — it lets you track orders, save addresses, see order history and earn loyalty rewards across visits.

Yes — until the order is packed for your collection counter. You can edit items, change quantities or cancel from your account dashboard. Once packing is in progress (typically 2–4 hours before pickup), edits move to our support team — write to support@example.com with your order reference and we'll help.

Reserved orders auto-extend to the next confirmed travel date for the same passenger. For pre-paid orders, contact support with your new flight details and we'll either re-route the collection or process a full refund — whichever you prefer. There's no charge for a flight-related change.

If you pay online, the price is locked in at checkout. If you reserve and pay-on-pickup, the counter price at the time of collection applies. In the rare case of a price drop between order and pickup, our system refunds the difference automatically on pre-paid orders.

Your pickup counter is shown on your order confirmation and the email we send 24 hours before travel. We have dedicated Shop & Collect counters in both the Departures duty-free concourse (after security and immigration) and the Arrivals duty-free zone (before customs and exit). Choose the counter that matches your travel direction at checkout.

• Boarding pass for departures, or arrival proof / immigration stamp for arrivals.
• Passport — the same passport used at checkout.
• Order reference number — sent over email and SMS.
• Method of payment if you reserved without pre-paying.

For connecting international flights, we may also verify your onward boarding pass to confirm onward travel for liquor and tobacco categories.

For pre-paid orders the average counter time is under 90 seconds — your bag is already sealed and ready. Pay-on-pickup orders take 3–5 minutes depending on payment method. We recommend reaching the counter at least 30 minutes before your gate boarding time.

No. Duty-free regulations require the named traveller to collect personally with valid travel documents. The order must match the passenger flying.

Reach out to support within 7 days of your scheduled travel. For reserve-and-pay-later orders we simply release the items back to stock — no charge. For pre-paid orders we offer either a refund to the original payment method or a transferable store credit, whichever works for you.

Liquor and tobacco are sealed in a tamper-evident STEB bag with a printed receipt visible inside, valid across most international connections. Keep the bag sealed until you reach your final destination. For connections through countries that don't accept STEB, the counter associate will advise alternatives at pickup.

Indian arrival allowance for adults (18+ for tobacco, 21+ for liquor) is generally:

• Liquor: 2 litres total across wines, spirits and beer.
• Cigarettes: 100 sticks or 25 cigars or 125g of tobacco.
• Other goods: ₹50,000 worth of duty-free items per adult passenger (as per current customs notification).

These limits are governed by Indian customs and are subject to change. Always check the latest rules for your nationality, age and route — see our allowance guide for a fuller breakdown.

Anything above your allowance must be declared to customs at arrival, where applicable duty is collected. Customs has full discretion — please don't treat the allowance as flexible. We carry warning labels and clear allowance prompts during checkout to help you stay within limits.

Yes. Allowance is set by the country you're entering, and varies by your residency status, age, and onward route. The allowance shown during checkout uses the route you enter — we recommend double-checking the rules for your specific itinerary, especially when travelling with multiple connections or family members.

Some categories are restricted on certain routes — for example, lithium-cell electronics on specific aircraft, or liquor for travellers under the legal drinking age at the destination. The website shows route-specific restrictions during checkout. For unusual restrictions (currency limits, agricultural goods etc.), follow the customs declaration rules of your arrival country.

Online: all major credit and debit cards (Visa, Mastercard, American Express, RuPay), UPI, net banking, and select wallets. At the counter: cards, UPI and select foreign currencies. We do not store full card numbers — payments are tokenised through PCI-compliant gateways.

Yes. At checkout, choose Reserve & Pay at Counter. Your items are held for your travel date with no charge. Settle at the duty-free counter using card, UPI or accepted foreign currency.

Indian Rupees (INR) are the primary settlement currency. We also accept US Dollars, Euros, British Pounds, UAE Dirhams and Singapore Dollars at our internal duty-free exchange rate. Change is generally returned in INR.

Refunds are initiated within 24–48 hours of approval. Card and UPI refunds typically reflect in 5–10 business days depending on your bank — settlement timing is controlled by the issuer, not us. You'll receive an email confirmation with the gateway reference number when the refund is initiated.

This is almost always a delayed gateway response. Wait 15–20 minutes and check your email and account. If the order doesn't appear within an hour, contact support with the payment reference from your bank — we'll either complete the order or initiate an automatic refund within 24 hours.

Once a duty-free item leaves the counter — particularly in a sealed STEB bag — it generally cannot be returned, because regulatory tampering rules apply. Exceptions are made for:

• Items found damaged or defective at the counter — we replace on the spot.
• Items reported damaged within 48 hours of pickup — we offer replacement or refund subject to inspection.
• Pre-paid items where the order was cancelled before the sealed bag was issued.

Contact support within 48 hours with your order reference and clear photos of the damage and the sealed bag. The team will assign you a replacement or refund depending on stock availability and your preference. For high-value categories like fragrance and electronics, we may request the original packaging back through a courier pickup.

Exchanges are generally not possible after the sealed-bag handover, due to duty-free compliance rules. If you spot something you'd like to swap at the counter, please tell our associate before they seal the bag — we're happy to adjust the order then and there.

Create a free account on this site or at any Shop & Collect counter using your email and passport-name. You're enrolled at the entry tier automatically. Future purchases — online or in-store — are linked to your account when you sign in or share your registered email at checkout.

Every eligible purchase earns points based on the spend amount and your current tier. Points appear in your account within 24 hours of order completion. See the loyalty page for the latest earning multipliers and redemption value.

At checkout (online or in-store), choose to apply your points balance against the order total. The conversion rate is shown live in your cart so you can see the rupee value of your points before confirming.

Use the Password Assistance link on the sign-in page. We send a secure reset link to your registered email; the link expires after 60 minutes. If you no longer have access to that email, contact support with your full name, registered phone number and a recent order reference, and we'll verify and assist.

Sign in and go to Account → Settings. You can update your name, phone, default flight info, marketing preferences and delivery address. Email-address changes require email verification for security.

The fastest path depends on what you need:

• Email: support@example.com — typical response within 24 hours.
• Phone & WhatsApp: see the Contact page for live numbers.
• At the airport: any of our duty-free counters can route urgent issues to the on-shift duty manager.

Travel-day issues — order not visible at the counter, payment dispute, missed pickup — are handled in real time by our airport operations team. Use the priority phone number on the order email, or reach the nearest duty-free counter. We staff the counter network 24/7.

We read every piece of feedback. Use the form on our Contact page, or write to support@example.com with the subject "Feedback". Critical complaints are escalated to the operations head and you'll receive a personal response within 48 hours.